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FAQs

What are wall stickers?
Wall stickers, which are also known as wall decals, wall tattoos, wall transfers or wall art are applied to a range of surfaces for decorative purposes.

Our wall stickers are made from very thin but highly adhesive vinyl material. The material’s properties result in a finish that gives the impression that the design has been painted onto the wall itself.

Do you offer custom wall stickers?
Yes we do! In fact we can produce almost anything that you can imagine. We have a highly skilled in-house team that includes design consultants, graphic designers, artworkers, a large production crew and nationwide installers who are able to transform your imaginings into a reality.

Where can I apply wall stickers?
Our wall stickers can be applied to any flat and smooth surface including painted and wallpapered walls, tiles, plaster, smooth concrete, wood, metals, plastic and glass. We also have materials that can be applied on to textured surfaces, but these are only available as a custom order.

Where can’t I apply wall stickers?
Our standard wall stickers are not recommended for use on overly textured surfaces, which includes textured wallpaper, brickwork and other surface. Our wall stickers are also not recommended for application on surfaces that appear fragile or show signs of deterioration, including poor paint.

Can I apply wall stickers in a bathroom?
Yes, but exposure to moisture can shorten the overall life expectancy of the adhesive. Ensure that you apply the graphic on to a clean and dry flat non-porous surface and generally speaking they will remain adhered for as long as you want them.

How easy are they to install?
Every effort has been made to make the installation process of all our products as easy as possible. As a result every order is sent with detailed application instructions that contains the step by step process written in plain English as well as clear pictures to illustrate the different stages. On top of this we have video tutorials and a team ready to answer any questions you may have.

We do all we can to make the installation process as simple as possible, but if you feel you need further assistance we have an installation team you can hire to do the job for you.

Full terms and conditions are available here.

Full terms and conditions are available here.
Can I clean my wall stickers?
Our wall stickers can be wiped clean using a baby wipe or lightly damp cloth. However we do not recommend aggressive rubbing or the use of cleaning chemicals, as this may cause damage.

Do I need to wait after painting?
We recommend that you wait 4-6 weeks between painting and applying your wall sticker. Even though the wall may feel dry to the touch, the paint will not fully cure (achieve its full strength) and early application can cause the wall sticker to peel and remove paint.

Can the wall stickers be removed?

All of the products purchased directly from the website are produced on removable material. The easiest method of removal is to gently heat the graphic with a hair dryer in order to soften the adhesive so that you can carefully peel it from the wall.

Will wall sticker damage my walls?
All our products available through our website are made from industry recognised removable material, however we can not guarantee that damage wont be caused due to the vast amount of variables that are out of our control. We recommend you test the material on your wall before applying the whole graphic. In addition, please click here to see our full terms and conditions on surface preparation.

Are wall stickers re-positionable?
Unless otherwise stated our wall stickers are not repositionable and are only suitable for one time application. Repositionable materials are available for custom orders; get in touch for more information.

Where do you ship?
We ship our unique wall stickers to anywhere in the world using Royal Mail postal service. However, express shipping options are also available at an additional cost.

What is the average turn around?
The Art Wall aims to complete all projects in 7 working days (Monday to Friday inclusive), unless otherwise stated by a member of our team. The 7 working day period for custom orders begins only when the client has approved final artwork and until such time the order and its turnaround time will be unspecified. Delivery time is in addition to the average production turnaround and this must be considered before placing an order.

How are the wall stickers packaged?
Our wall stickers are sent from our studio rolled up and securely wrapped within reinforced postal tubes or boxes to avoid damage during delivery. Please note that our postal tubes and boxes are not able to fit through a letterbox and will need someone to be home to receive your order.

Can I return the wall sticker for a refund?
The Art Wall offers a 30 day returns policy that commences on the date an order is placed. To be eligible you must return the item unused and in the same condition in which you received it. The product must also be in its original packaging. Please see our returns policy for full details.

How do I send you large files?
If you are unable to attach files to an email due to its size, you can contact our team at sales@theartwall.co.uk

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