We hope that you will be happy with your purchase, however if for any reason the goods are not to your satisfaction please notify us within 14 working days of receiving the item (The cooling off period). If the buyer fails to do so within the stated time-frame it shall be deemed that they have accepted the goods and will forfeit any rights to return or exchange.
Damaged or incorrect
Any items that are either damaged or incorrect will be refunded or exchanged if the buyer informs The Art Wall within the returns period stated above. In these cases (Damaged or incorrect) only the return postage fees will be refunded back to the buyer on the presentation of receipt. However, the buyer must discuss their return options with The Art Wall before posting their return. The refund for all additional postage costs will be made via bank or Paypal transfer.
The full product refund will be returned via the original method of payment, except in circumstances that do not permit this. In these instances a bank or Paypal transfer will be made into an account of your choosing. Once a refund has been arranged you should wait a few days for this to clear and if you have any queries it is the customers responsibility to check all appropriate accounts before making contact with The Art Wall.
Custom / Customised products
The Art Wall does not accept returns or exchanged on any customised products even within the cooling off period if works have already begun.
For the purpose of this policy, customised products are defined as any bespoke piece or website good that is altered or amended by our design team. Please note selecting a colour from our chart on stock products directly from the website is not deemed to be a customisation. Works is defined as any actions taken by The Art Wall team or associate contractors to begin tasks that are directly linked to the process of producing an order.
Sale prices and discount codes
Sale items are only refundable if they are damaged or incorrect and will only be refunded to the value they were purchased at. Likewise with discount codes, orders will only be refunded to the amount paid in the original order.
Please note customers are not entitled to receive the monetary difference in price of a purchase made closely before or after a sale. The price of a product is determined by the moment of purchase and not its proximity to a sale.
All other returns
Items that are not damaged, incorrect or customised can be returned within 30 days from the date of purchase in exchange for a credit note for the value of the product. This credit note will not include shipping fees. However we will not accept returns on any product damaged as a result of storage after delivery or that occurs during attempted installation; the graphic must be returned in good condition.
The Art Wall hold the sole right to determine the condition of the return and deem it acceptable or not. Please note we do not accept exchanges in these circumstances.
Please note that any returns of the nature described in this section will not be eligible for the cost of shipping to be refunded by The Art Wall in any circumstance.
When in the possession of the goods intended to be returned you hold a duty of care to mitigate loss or damage until the product has been handed over to a courier. Any damage caused whilst in your care whether deliberate or accidental will be charged by deduction from your refund, if applicable. Charges are limited only to the total order value on the invoice.